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Horizon Hospice Specialists of St. George Receives 2015 Customer Experience Award from Pinnacle Quality Insight

St. George, Utah. February 5, 2015 – Horizon Hospice Specialists of St. George, a Utah– based provider of Hospice Care, is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2015 Customer Experience AwardTM. Qualifying for the award in the categories of aide services, chaplain services, knowledge of staff, overall satisfaction, social work/ community services, staff accessibility and volunteer services Horizon Hospice Specialists of St. George displays a continued dedication to providing Best in Class senior healthcare services.

Glen Pedersen, Administrator of Horizon Hospice Specialists of St. George describes receiving the awards as an honor, stating that “It has been truly great to work with a team that really cares.”.

Throughout its 8 year history of serving the community, Horizon Hospice Specialists of St. George has placed a strong emphasis on ensuring that the individual needs of every patient are met. Over the course of 2014, a sampling of Horizon Hospice Specialists of St. George customers and their families have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Horizon Hospice Specialists of St. George in specific categories.

Every month, Horizon Hospice Specialists of St. George has gathered its real-time survey results in order to gain a better understanding of the patient’s needs and make improvements when necessary.

By qualifying for the Pinnacle Customer Experience AwardTM, Horizon Hospice Specialists of St. George has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each patient’s experience.

A customer satisfaction measurement firm with over 18 years of experience in long-term healthcare, Pinnacle conducts over 100,000 surveys a year and works with over 1,800 clients in 47 states, Canada and Puerto Rico.

About Horizon Hospice Specialists of St. George

Horizon Hospice Specialists of St. George is a locally owned company serving Southern Utah. The owners have over 20 years experience in the industry. We value our customers and know how important they are. We listen to our patients and their families and we value their input. Our staff responds with compassion and understanding.

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